We are absolutely thrilled that you have started stitching. Our beginner kits will include everything you need, and here is our Beginner Guide is coming soon!  

Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days and delivered within 3 to 5 days. You will receive a tracking number once your order has shipped. Once the shipping carrier has accepted your package, we cannot control the number of days it takes before delivery.

When a canvas is kitted, it is sent with accompanying thread to stitch with custom chosen by our team. You will receive a separate invoice for threads and your order will ship upon completed payment. 

All canvases are hand painted and ready to be stitched by you! 

Canvases come with the correct sized needle: 22 gauge needle for 18 mesh canvases and 20 gauge needle for 13 mesh canvases. They do not come with thread. If you would like thread, please choose the “kit” option and we will select threads for you to stitch with.

Yes! We would be delighted to help turn your fully stitched canvas into the finished product of your dreams. Please come into the store to discuss finishing options. At this time, we can only offer finishing for local customers.

We make every effort to accurately depict colors in our listing photos. Due to different settings and screen resolutions, colors can appear differently in person vs online.

Although our ultimate objective is happy customers, we handle returns on a case by case basis.

To initiate a return simply reach out to orders@carriagehouseneedlepoint.com. Upon reviewing if your return aligns with our return conditions (see below), a return label can be provided ($10 fee will be deducted from available credit). A store credit in the form of a gift card (less original & return shipping charges) will be issued once it is determined that the product does not violate our Return Conditions. Carriage House Needlepoint cannot accept returns for the following:

• Canvases that have been stitched or damaged
• Canvases that have had any custom work done on them, this includes monograms
• Canvases from orders more than 14 days old
• Threads that have been cut or damaged
• Threads that have been purchased at another store
• To receive store credit for a thread exchange threads must match the current dye lot at the store and be in sellable condition
• CHN does not accept returns or exchanges for fibers that are no longer carried at CHN
• CHN does not accept returns on finishing
• Canvases that are the "wrong size" or "wrong mesh" as canvas these details are available on each product page
• CHN is not responsible for lost packages due to incorrect delivery instructions - customers are responsible for entering the correct mailing address in checkout.
• In the event of a lost, damaged, or delayed package, CHN will work with you and the carrier to the best of our ability to get you your package as quickly as possible! Carrier Delays are not grounds for returns or refunds. Refunds to original payment methods will not be processed while carrier claims are open.

We do not currently offer pre-orders, but you may sign up for restock notifications.

No, we do not currently offer monograms or canvas customizations at this time.

We would love to collaborate with other businesses! Please reach out on our contact page or email info@carriagehouseneedlepoint.com to inquire.